Privacy Policy

The entity deciding how and why your personal data is processed through menorcaluxyachtcharter.es is Menorca Lux Yacht Charter. For any question about this policy, or to exercise the rights described below, write to [email protected], the single contact point we use for privacy and booking matters alike.

When you fill in our enquiry form, we collect the name, email address, phone number if you give one, the yacht you are interested in if you choose one, your preferred charter start and end dates, the number of guests, and whatever you write in the free-text message. The form also sends us the page you were on and the referring page, so we understand how you found us.

If you contact us directly by email, phone or WhatsApp, we collect whatever information you choose to share with us in that conversation, such as your name, contact details and charter preferences.

When you tap a WhatsApp button on the site, we record that click, together with the page URL, the referring page, the language of the site at that moment and the prefilled message text, before WhatsApp opens. The conversation that follows runs on WhatsApp, under Meta's own privacy policy, and is outside our control.

Our server also keeps standard technical logs for every visit, including IP address, date and time, the page requested and the browser used. Separately, our own visit-measurement script, served from our domain without any third-party analytics tool, records pages viewed, time on page, referring website, campaign parameters included in the link, device type, browser, operating system, screen size, browser language and the country inferred from your IP address; the IP address itself is discarded and not stored. If you send an enquiry or tap a WhatsApp or phone link, that action is linked to the same visit so we know which channel brought it to us, without identifying you beyond what you provided yourself.

We use enquiry and contact data to reply to your request, prepare a written quote and, if you confirm, arrange your charter: this rests on the steps needed before a contract and on performing the charter contract once agreed. Bookings on menorcaluxyachtcharter.es are never paid online; a quote is sent by email and the charter is confirmed in writing, so all processing up to that point supports that pre-contractual exchange.

Server logs and the technical click records behind WhatsApp buttons are kept to detect misuse, prevent fraud and keep the site and our communications secure, which we consider a legitimate interest, balanced against your right to privacy. Visit-measurement data helps us understand which pages and channels work, also on the basis of our legitimate interest in improving the service, using data that does not identify you individually.

Once a charter is confirmed, certain information must be kept or shared to meet a legal obligation, in particular tax and accounting duties and, where applicable, the obligation to provide guest details to port or maritime authorities before departure.

We do not use personal data for automated decision-making, we do not sell it, and we do not send marketing messages unless you have specifically asked us to.

Once a charter is booked, Spanish maritime regulations typically require the names of everyone on board to be recorded on a crew list and, where applicable, reported to the relevant port authority before the yacht departs. If your booking is confirmed, we will ask you for the full names of your guests for this purpose only, and we pass them to the captain or skipper who will run the charter so the trip can legally take place.

Access to your data is limited to the people who need it to deal with your enquiry or run your charter:

• our own team, who answer enquiries and manage bookings through our booking system and an internal messaging tool used to reply quickly;
• the captain, skipper or driver who will actually run your charter, who receives booking details and, for confirmed trips, the guest names needed for the crew list;
• our hosting provider, which stores the website and the booking data on its servers;
• Google, through Google Fonts, which loads typefaces for the site and in doing so receives the visitor's IP address;
• jsDelivr, the content delivery network that serves the intl-tel-input library used by the phone-number field in our enquiry form;
• WhatsApp, operated by Meta, for any conversation you choose to start through a WhatsApp button, which then takes place under WhatsApp's own terms rather than ours.

We do not pass your data to anyone else, and we never sell it.

Most of the services above operate from within the European Economic Area. Google Fonts and jsDelivr may involve the transfer of technical data, such as an IP address, to providers that operate infrastructure outside the European Economic Area; where this happens, it relies on the safeguards those providers have put in place for international transfers. WhatsApp conversations are handled by Meta under its own international transfer arrangements, described in WhatsApp's privacy policy.

Enquiries that do not turn into a confirmed booking are deleted after 24 months. Records relating to a confirmed charter are kept for as long as Spanish tax and accounting rules require. Server logs are kept for a short period for security purposes only, after which they are removed. The local-storage entry that remembers visit and session identifiers for our own visit measurement expires automatically 30 days after your last visit, and you can clear it at any time through your browser settings; it never contains your name or contact details.

We limit access to enquiry and booking data to the people named above, keep server and access logs to spot unusual activity, and rely on a hosting setup that serves the site as a static website rather than running a database exposed to the public. No method of transmission or storage is completely risk-free, but we have put reasonable technical and organisational measures in place to protect the data you share with us.

Under Regulation (EU) 2016/679 and Spanish Organic Law 3/2018 of 5 December on data protection and digital rights guarantees, you may ask us to give you access to your data, correct it, delete it, restrict or object to its use, or provide it to you in a portable format. Send your request to [email protected]; we may ask you to confirm your identity before acting on it, and we will respond within one month.

If you believe we have not handled your data properly, you can lodge a complaint with the Agencia Española de Protección de Datos (AEPD) at www.aepd.es, which supervises data protection matters in Spain.

Our charter service and this website are addressed to adults making travel arrangements; we do not knowingly collect personal data from children, and the enquiry form is not intended for use by minors.

We may update this policy if our processing activities, tools or legal duties change. The version published on menorcaluxyachtcharter.es at any given time is the one that applies, and we encourage you to check it occasionally if you have ongoing dealings with us.